These are "actual" comments from our customers in their own words.....
You've been so kind as to remind me several times that your family was on vacation at the time of my order. I received the package about twenty minutes ago (within two days of it being shipped) and my chinchilla absolutely loves the treats I paid for, and even the extra samples you kindly included! The quality and pricing was a lot better than I imagined and I'm thankful I did my research and found a referral for you on another website. I have a feeling I'll be making most if not all of my pet supply purchases from your website. Thank you for everything!
J & D.
I had stumbled upon Lone Star Chinchilla while looking for a
site that sold rose hips for a decent price. I decided to give them a chance,
seeing as though the prices were fair, the shipping rates weren't outrageous,
and payment options were secure.
I received my shipment only three days after I had placed the order, which was
amazing. Upon opening my order, I found not only fresh rose hips, but also free
samples of other products that Lone Star Chinchilla offered.
After my first order, I have looked into Lone Star Chinchilla's other products,
and now anything my chinchilla eats is strictly from this site; from feed, to
dried fruit, you will not find anything fresher from any other online site!
I would definitely recommend this website for all of your chinchilla needs -
whether it be for a single chinchilla (like my baby Shadow!) or for someone who
breeds chinchillas. Your chinchillas will love Chuck & Kayla's products!
Kate & Shadow, Massachusetts.
I would love to leave you a testimonial, but can't figure out how. With the development of our herd, my wife and I at Chinchilla Estates have been overwhelmed by your responsiveness and pricing, on everything we have needed. You have been exceptionally responsive and more than prompt with our orders. Thank you ever so much for your valued service to us.
Ricke and Jane Whaley
Once again, I find myself standing at my front door with my
mouth hanging wide open as the postal carrier brings me a box full of goodies from you, the
day after I placed my order. Wow.
I just received my order from you and in only two days! Thanks so much for the free samples-- I couldn't get over the spectacular prices let alone the little extras. You've got my business
MJ West Chester, PA
I just had to email you to let you know your shipment arrived
at my house....5 days after you shipped it!! It was just amazing...I don't know who was
more excited...myself or my standard grey chin Timothy...I set up his
"leapnledge"... and before it was screwed into place...he was on it
"talking" to me ....I put one of his treat sticks up, well he bounced down to
that...to further get him going, I put in one of the Critter cave chew tunnels...poor
Timothy...he sure was kept busy....a little chew here....a pop up to the ledge..then back
down the other side for his treat stick..he sleeps inside his tunnel...waiting for me to
put my hand in so he can leap out and "scare" me. This morning when he
called to me, I brought him a rose hip, he looked like he'd died and gone to heaven!! So
cute to see him sitting on his ledge....crunching away with his eyes closed. He dove
into his free sample of pellets, tried the grain sample....and carried...piece by piece
back to his tunnel...thank you for the extra perks...I am such a satisfied
customer...you will be hearing from me again. Now if I can just get him to realize the
timothy hay cubes are NOT rolling toys...*L*
Thank you once again!
Shelley and a very content spoiled Timothy
I really can't THANK YOU enough for your incredible, unbelievably fast, and all around PERFECT service!!! I (and my chins) have never been more pleased with anything more!!!
The package,... which was wonderfully packed I might add,... arrived on Saturday afternoon. I can't believe how fast it got here!!! THANK YOU for processing it so quickly!!!
Next,... the items themself are fabulous!!! My chins have been going crazy over the oat mixture, and are thrilled with their extra houses, and toys. It was definitely an early chinchilla Christmas here :-)
Not only that,... but they all love the rosehips - which is kind of funny - because normally, only 2 will eat them. But,... they all go nuts for these. Only one of them (my little underweight glutton who will eat anything joyfully) has mastered the fine art of eating an entire one without dropping it,... and she sits there with the most content look on her face as she munches away happily. The second one of the others drop theirs,... they just about throw a fit for another one. I'll definitely be ordering a large quantity of them in my next order.
And,... speaking of next orders - I assure you that I will be
doing all of my chin shopping with you guys from now on. You have been a total
pleasure to deal with on every level,... and it's very much appreciated!!! I/we
can't THANK YOU for everything enough!!!
Middle Village, NY
Wow! My order arrived in two days! My chins were very happy
to get fresh new treats. They love the Carrot munchies, whole grain supplement and the
fresh Timothy hay. They know when the box arrives it's for their munching pleasure. All in
all great service!
Long Beach, CA
I was frustrated at the "super-marts" and pet stores around here for their lack of selection in supplies for chinchillas. As a "chin newbie" I only wanted the best for them. I found LoneStar on Ebay, and since have been a repeat customer. I won't even buy my alfalfa from these local sources. The chins have become rather snobby as well; in the past when I tried to mix in "mart" hay or whatever, they scratched through it to get to the fresh stuff! I honestly think they know when I get a shipment in, because they scurry to the side of their cage to see what I'm opening. Once I break out the apple branches or whatever special treats I got in the order, they go crazy and fight over who has the best treat to eat or chew on!
Your shipping is always so fast! I never have to wait more than 2 or 3 days to receive my order, and because of this, am able to order reliably whenever I know I'm running low on certain supplies. And your shipping rates are fantastic! I've done the math, and to have 10 lbs of high quality, say, pellets, shipped to my door is a much better deal than getting some who-knows-how-long-its-been-sitting-on-the-shelf feed from the local store.
Thank you so much for all you do! Your customer
service, super fast emails and shipping, and great products do not go unappreciated with
You can rest assured that You have a #1 customer in Worcester, MA. I was actually surprised at how fast my order came! I thought it would take about 10 days, but in 2 days it came. Thank you very much for everything. I am very satisfied, but not as much as my chinchillas. They loved the food and treats, and are very happy! And I will be sure to always order from you in the future.
Your very happy customer,
Fair Haven, VT
Hello I am a customer of Chuck and Kayla. I have bought a
chin from them and bought all food from them. They are very reliable and good
people. They have quality supplies that are low priced than any of the pet stores around
. I will continue to do business from them for as long as my chin still eats. Thank
You Chuck and Kayla!
Chuck, I just want to say thanks for running such a good business. My chins love all the stuff I order from you guys, and I love it because it's such a good deal! Odie goes through his dish and picks out all the calf manna before he'll eat the rest of his food :) And Fatty McGee goes nuts over the whole grain supplement, she just loves it! Your products and services are excellent and I would recommend you to everybody. ~Jen
I just placed my first order with you guys, and I must tell
you, you have everything I need, at some super prices!! I have been looking for reasonably
priced calf manna all over the web (none of the stores around here even know what I'm
talking about, let alone carry it) and you have the lowest price and the lowest shipping
rates too! All the other stuff I bought was priced way
lower than the pet stores, and lower than most online shops, but they charge horrible rates for shipping. I expect to be very pleased with your products (and I'm sure my chins will too!), and I definitely look forward to ordering again soon! Thanks so much!
- J. Chittenango, NY
I just wanted to let you know that since my first order a few months ago, I decided that you were the only people I would buy feed from for my beloved chinnies.
I orginally purchased from you since I bought my second
chinchilla from a breeder who used Mazuri pellets and that's what the baby was used
to. My older chin was used to the brand I bought at PetSmart. When I got the
baby, I gave them both the Mazuri pellets. I decided to try ordering from you to
continue to get the Mazuri pellets. Well, let me say that after my first order, I
ran out because I didn't reorder in time. I gave them both some PetSmart stuff and
neither one of them would touch it (even the older one, who was previously used to eating
that brand). The day the order arrived, I gave them some of your Mazuri pellets and
they started gobbling. I threw out the PetSmart stuff and will only give them your
pellets from now on.
I immediatly opened our package sitting on the floor by his
cage. He is in a cats play pen so, it goes all the way from the floor, and he came out to
see what I was doing there so late in the 'evening' for him. I opened the pellets and he
went nuts. He grabbed some and just started chomping. Never in the whole time I have had
him (about 4 years) have I seen him just pick a pellet up, and eat it! He is very much
impressed with pellets, whole grain, and I just love the dust!
Mineral City, OH
Thank you so much for the quick shipment of your order.
My little guy loves his new food, these are the first pellets he has had that when I get
home from work or up in the a.m. his food dish is empty! I'm not sure if i like the
food though, he is bouncing off of the walls, and I mean literally bouncing off of the
walls!! He has never had this much energy! THANKS.
La Donna B.
Just wanted to let you know my new chin is doing great.
We've decided to name him the General. And, for my other chins, I mixed the Kline
pellets with the Mazuri, and guess what? They picked every Mazuri pellet, and left
behind only the Klines. They loved your pellets. Thanks again for everything.
Hi Chuck . This is to let you know that my chin is enjoying
your pellets.I am very pleased with the result and the supplement which I try for the
first time. I did not have to take too long to wean them off the old pellets . They
adapted to your pellets rather quickly and now they are eating only Mazurri pellets . Last
time, my grey chin was very very skinny . When I carried him, he was weightless and very
bony and had very thin fur. After having your pellets and supplement, I really can feel
his weight and best of all, he is not so bony but now more fleshy and his fur is in better
condition and more thick. Also, last time, I always ended up throwing away the uneaten
pellets. But now , I don't need to because everyday, the dish is cleaned up ie. he eats up
all of them. I am so glad about the result and at first, by reading the testimony
statement of your customers through the Internet, I thought some customers were
exagerating but now, I truly see the result. My chins looove your supplement. They do look
- Linda, Singapore
Hi, I received my variety pack today, everything was nice and
fresh and the pellets smelled so nice..My chin, murphy wasn't eating any pellets that I
was buying. As soon as I opened your pellets he ran and started eating them. I can't tell
you how happy I am, he also loves the oats as well as my bunny, who, having smelled them,
clamered for some, and ate them happily. I was surprized at how fast I received my order
as well, three business days. Thank you so much
- MaryLee, Illinois
"Hi! I received the box yesterday! (Good
packaging! :D) My chins were LOVING the supplement. I first let Cheeto stick
his face in the bag to sample some, and when I went to take the bag away, he wouldn't take
his face out of the bag!!! I had the others try it and they went nuts. For the
food, their bowls were clean! And I filled them yesterday! I gave them some more of
the supplement today, and Frito was being the food hog as usual. He wouldn't let
Cheeto get NEAR the supplement."
- Emily, Lawndale CA
"Hello Chuck. I am ordering some more supplies
from you, as the chins loved the quality feed they got the last time I ordered. I
have never seen them eat so fast or look so forward to a fresh bowl!"
- Peter, Palatine IL
"Just got the goods in the mail! That was
quick!! I'm amazed at the service! Thanks a bunch for getting it all to me so
- Lisa, Vienna VA
"I wanted to let you know that ordering the Mazuri pellets from you was the best thing that I could have done! I had always feared that the pellets I had been giving them prior to this were inadequate of quality as the condition of the chins left much to be desired and not all of the pellets in their dishes were being eaten on a daily basis. Since switching over to the Mazuri pellets, I've had to increase the amount of pellets that I give them each day, and from one day to the next all dishes are emptied! They appear to be healthier and are definitely more energetic! The older ones have been rejuvenated and the younger ones, who were already somewhat active, are now over-active; constantly frolicking around in their cage! Each morning they are all given the supplement. This is amusement in itself to enter their room and see six chins all with pounding paws against their cage doors begging for the supplement! As if they were having withdrawal symptoms!! Once the dishes have been placed in their cages, the clanging dims to a peaceful silence, broken only by Crunch...crunch...crunch..."!!
After what I have experienced in the
past few weeks, I feel somewhat guilty for having had denied them the Mazuri pellets for
all these years! For now, they can run faster than a speeding bullit...they are more
powerful than a locomotive....they are able to leap tall buildings in a single
bound......"Look! Up in the sky! It's a bird! It's a plane! No! It's SUPER
CHIN!!!" Be assured Chuck that I am a permanent customer!! Thanks!"
-Jane, Lakevill MA
"Thanks for such great service and
products. Blanche loves her new pellets and hay cubes. Their quality far
exceeds the brand I got at my local pet store. I have recommended you to a friend at
the vet school who has a couple of chins and she was ecstatic to find a Mazuri food for
such a great
-Laura, Baton Rouge LA
"Well, the little guys certainly
let me know if they do or don't like something. They scarf this food down as soon as it
hits the bowl. When they hear the plink, plink, plink of the pellets their little
eyes get round as quarters and they rush to the door to meet the bowl. Most of the
time I haven't even gotten the bowl put down on the cage floor before they have their
snout buried in it. <grin> If they don't like pellets they will literally throw it
out -- pick it up in their little hands and throw it! Smarty Pants little
buggers! ; ) Oh the things we do for our pets."
-Cherri, Huntsville AL
"I just wanted to let you know
that I received my order on Monday and was very pleased. Although there was a
torrential rain storm, everything stayed dry inside the boxes. Everything was packed
nicely, and I was very impressed with the freshness and the quality! Thanks ......my
chins are very happy!"
- Laura, Lynnfield MA
"Our chinchillas seem to prefer your food over the pet
shop brand we've been using. They definitely love the supplement. Also, our homo-ebony
male seems to have put on some weight and his coat is looking better since we've been
mixing your food with our old brand."
-Collette, Glen Rock PA
"The chins loved the feed! They didn't take long
to adjust at all. In fact they hardly touched the old stuff. Now all they eat
is your pellets and hay. They also loved the supplement! I never realized how
expensive store bought pellets were. I was paying $6 for 2 pounds of pellets.
You only charge $1.70 for two pounds. I am saving $2.15 a pound! Thank you for
providing high quality products at great prices!"
-Andrew, Houston TX
"Thanks so much for the food!
Chiquita loves it!!! She especially loves the supplement, but she really enjoys
everything. I am surprised at how quickly she is tearing through the alfalfa cubes, too,
because when I have given her cubes from the pet store in the past, she hasn't enjoyed
them. She seems quite happy now."
-Tami, Durham NC
"I got your trial package (have
you received the check I sent?) and my chins love it! I like that the pellets look so much
fresher than the stuff I buy in the pet stores. I'd like you to supply my chins with their
food from now on."
-Mary, New Braunfels TX
"My chin goes crazy for your
supplement. She recognizes the bag and jumps all over me trying to get at it. When I have
it open on the floor trying to spoon some out, she often jumps in the bag to nab a couple
goodies before "Mom" shoo's her away! Thanks for such great products and I look
forward to giving Poco your pellets!"
-Laura, Phoenix AZ
"Pedro is refusing to eat any
pellets but the ones we got from you so I'll probably be sending in an order relatively
-Ed, Oxford OH
"Yes, I wanted more of the pine
blocks. Just as many as that will pay for and ship, please. My chinnies have thoroughly
enjoyed them, and have devoured them, are ready for more. Thanks!"
-Susie, Burleson TX
"Calvin (chinchilla) is eating the
pellets already, when hand fed them. The supplement looks wonderful and after his bath I
hand fed him a few seeds and what are those brown pellets. He's eaten what ever I have
given him. Thanks and I'll let you know how he makes the transitition from his "pet
store" food to yours. He is such a fuss budget!"
-Virginia, Cheyenne WY
"I got the chin pellets in the
mail last night and my little girl loves 'em. I have only ever fed her pet store pellets
before and she never gets really excited, but she snatched these up like they were gold.
Thanx so much and keep up the quality!"
-Laura, Phoenix AZ
"Chuck, thought I'd let you know that our chin loves the
feed we ordered from you, especially the supplement. An interesting note, when we received
your feed I mixed your pellets with the pellets we had gotten from the pet store (which
don't look or smell like yours). The next morning your pellets were gone from the food
dish and the pet store pellets were still there."
-Debbie, Carlsbad NM
"Well that was fast, I got the sample pack in the mail
yesterday. I took it in and since it was hot from being in the mailbox the smell was
pretty strong. Chi was jumping around doing her "look at me I'm so cute, so
reward me dance". She gobbled it up. I thought maybe she was just hungry,
since she had knocked her food dish off the side of the cage, so I tried my own test like
I had seen in other messages. I held two pieces of food in my fingers side by side,
one yours and another brand. She took yours, I kept switching them around and she
still kept taking yours. I went to the pool and came home and tried it again.
Guess what???? She still took yours even though they had cooled off and were not extra
aromatic anymore. I will be mailing my order in soon."
-Mary & Chi
"If you want to use me as a reference for those feeders,
feel free to do so! I LOVE THEM! They're ESPECIALLY great for the chins that belong to my
kids... it is so easy for them to see if they're out of food, if they're eating, etc. with
just a glance!
-Janet, Valley Center CA
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